You may return most new, unworn and unused items within 14 days of delivery for a full refund. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Returns of any item are at our sole discretion. The item will be evaluated for wear, misuse or abuse.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
When an order is placed by you with an online company, your credit card company or bank places a hold on the funds to complete the sale. In the event that you cancel the order it can take up to two weeks for your bank or credit card company to return the funds back to you. This is not under our control and we will not be held responsible for any delay in your financial institution returning the funds back to you. You will need to contact your financial institution for an estimate of time to receive the funds back to your account.
We can ship to virtually any address in the United States.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for all items we sell are weight-based. The weight of any such item can be found on its detail page. This weight does not include packaging and your final ship weight will be determined after the item is packaged and ready for shipping. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Cowgirl Bling Ranch, LLC